Smart Service

To Solve Technology Issues
Get Help NowBrilliantCARE™

CLIENT SERVICE

VIRTUAL SERVICE

ON-SITE SERVICE

BRILLIANTCARE

Matt Walin

“I am totally committed to Brilliant AV delivering the best possible service and support experience available. We will push every boundary and use every technology available to serve our clients.”

Trusted by Thousands of Clients

Great Service!

Great service! Mark helped me reset our Sonos system over the phone. Appreciate their patience with me as we worked together. All is well and we are so pleased!

Dana B.

Very Helpful

Ben figured it out on the phone. Ben was very helpful and we would love to have him back in the future when the need arises.

Fred G.

You guys are awesome!

You guys are awesome!  Brian, Justin, and Ben are the best! Great, great job.

Ken

All your guys are amazing

Giovanni did a great job. All your guys are amazing by the way!… THANK YOU for working with us on making this system so much better, at a fair price.

Karen W.

I Love Brilliant AV

Greetings from Panama. Thank you and your team for once again being such a great service company. I love Brilliant AV…

Scott S.

Client Service

The world today requires technology which requires service.  Our Client Service team is standing by to assist with questions or advice on how to get back online fast.  Don’t let your family suffer from bad WiFi, buffering Netflix, or an ineffective Security System. Brilliant AV can help.

Standard Hours

 8am to 5pm M-F / Closed SS

Premium Extended Hours

 7am to 6pm M-F / 8am to 5pm SS

Our first response to any issue is to provide our basic technical support response.  Our own “Certified Brilliant” technical staff will answer your questions and give you advice on how to self-resolve common technology issues.

(949) 799-2911

Telephone

(949) 799-2911

Text (Not Group Text Capable)

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service@brilliantav.com

Email

Virtual Service

Should you need additional help resolving technical issues a technician can engage in a Virtual Service Call.  With your help and smartphone, our tech can see exactly what the problem is and provide remote support.

Virtual Service connects you to a skilled technician with digital collaboration tools allowing them to remotely diagnose and resolve your technology issues.

ONE

Request

Let us know about your technology issue by calling our Client Service Team at

(949) 799-2911

 (No Group Texting)

TWO

Get Ready

Download our collaboration software on a mobile device that has all of your Smart Home Apps installed.

THREE

Resolve

Our technician connects with you to diagnose resolve your issue. Most virtual service calls last about 15-45 minutes.

 

 

On-Site Service

At times, you need a skilled set of hands to resolve an issue or replace a defective device. Our technicians are available to help. We have taken all of the necessary precautions to be safe and effective in your home environment.

Traditional On-Site Service is required when a technology issue requires a trained and skilled technician.   

WiFi, Internet, & Networks

WiFi is the backbone of modern technology systems.  It has become an essential utility on par with electricity, gas, and water. Furthermore, Internet Service Providers fall woefully short of delivering on the promise of a great home Internet experience. Brilliant AV has extensive experience with networking and WiFi.

Security & Camera Systems

Keeping your family safe is one of the most important reasons to utilize technology. Cameras, alarm systems, and automatic lighting all contribute to increased safety and security. But, when they need attention, you need responsive attention. Brilliant AV understands the importance of security. 

Audio Video & Music

Home Entertainment Systems are now basically computers.  Streaming content is king and that goes for both audio and video programming. Your home entertainment equipment needs updates, reboots, and diagnosis when new firmware causes issues.  Brilliant AV knows how to make these systems enjoyable for you again.

Smart Home Technology

A Smarthome system is all about convenience and lifestyle enhancement. These systems should make life a bit easier and certainly more fun. No one has fun when smart home technology suddenly gets dumb. Brilliant AV has can put the smart back in your smart home and keep it working.

BrilliantCare™

Home Entertainment Systems are now basically computers.  Streaming content is king and that goes for both audio and video programming. Your home entertainment equipment needs updates, reboots, and diagnosis when new firmware causes issues.  Brilliant AV knows how to make these systems enjoyable for you again.

BrilliantCARE™

Client Service Plans

Please note, enrollment in one of the plans below is required for all clients prior to obtaining service.

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Additional Details

Business Hours are 8:00 am to 5:00 pm Monday-Friday, Excluding Major Holidays.

Extended Hours are 7:00 am to 6:00 pm Monday-Friday and 8:00 am to 5:00 pm Sat/Sun, Excluding Major Holidays.Standard Service Rate is $165/hr.

Client Services consist of telephone, text, or email assistance and/or intake and scheduling of services.

Priority Scheduling is ranked by premium plan level.  Inclusive is 1st, Enhanced is 2nd, and Essential is 3rd, Standard is 4th.

Same-Day or After-Hours Service requires a $200 Response Fee in addition to any regular charges normally incurred according to the client’s chosen plan.

Same-Day Service requires a flat $200 response fee. Inclusive After-Hours Service is charged at 20% off the standard service rate plus the $200 response fee.

Internet Outage Monitoring provides notifications when Internet connectivity is lost after potential outages are researched.

Cellular Internet Back-Up Option

Premium Plan Clients who also enjoy our Certified Brilliant Network Solution can elect to upgrade to Cellular Internet Backup. Cellular Internet Backup is an automatic failover system to keep you online even when your neighbors are down.  It’s like a backup generator for your Internet connection.  The system does require a strong AT&T cell signal to work.  All cellular connection fees and 1 gigabyte of data per month is included.  Additional data is available at an additional cost. The backup is automatically engaged when the primary Internet service stops working.  You may not even know the Internet went down!

+ $50/mo

Get Help

(949) 799-2911

Client Services Personnel are standing by from 8:00 am to 5:00 pm (PST) every day to take your call. Extended hours available with Premium BrilliantCARE™ Plans.

 

Don’t suffer! Let Brilliant AV’s smart and friendly people help you get back to enjoying your technology.

 

PS - Please do not group text our Client Service Line.  It is not compatible and we will not receive your message.

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